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What’s your return policy?

Here at KYSU, we are dedicated to making sure our customers are satisfied with their purchase, and if you experience any problems, we will do everything we can to help you. We have a 14-day refund policy which means returns are possible within 14 day

What if I received a damaged product?

We're so sorry if you received a damaged product! We take every measure to ensure that your products are well-protected during transit, but occasionally damage does occur. If you have received a damaged item, please email us at [email protected] with y

What if I received the wrong item or missing item?

We understand that it can be frustrating to receive an order that is not exactly what you were expecting. Whether you received the wrong item, or are missing something from your order, we want to help make things right. Please contact us within 7 day

How long does it take to process a return?

We will let you know as soon as we've received and inspected your return. If the refund is approved, we'll process it right away and you should see the funds in your account within a few days. However, please keep in mind that it may take a few days